Shipping Information

Whether you’re ordering some fresh cones for a party this weekend, posting a gift to Germany or buying in bulk quantities from Finland you need to know, how long it is likely to take, what services are available to you and what price you will pay.

Order processing

If you are ordering for a specific date, please note that it can take up to 24 hours to process your order, or 48 hours in the case of freshly mixed paste. Please do let us know if you need your henna by a certain date.

I need something urgently, can you help?

When we can, and the postage system allows, we are happy to accommodate urgent / rush orders. We have sent fresh paste to wigwams at festivals (that was fun!), next day delivery of gifts ( and wrapped them) to Germany (that was expensive, but amazingly efficient!) and hand delivered emergency resources to a school (that was exciting!). Please get in touch with us via email and outline your requirements and will will let you know what we can do to help you.

Shipping costs and options

Shipping costs and options for each product are clearly shown on the product page. We think it is important for you to know these costs up front, so you don't get a nasty surprise at the check out.

The shipping options available to you are the most appropriate for the products you order.

'Signed for' only options are suggested when a product is more valuable, and optional for smaller, less valuable quantities. This improves the security of delivery for both Hennacat and customers, and tracking options enable customers to follow their order through the system.

We do not add administration charges on to the shipping costs, we use the Royal Mail published prices available for download on the Royal Mail website.

Please note that a. It is relatively more costly to send small items b. 100g of product does not mean the postage is the charge for 100g, with product packaging and mail packaging, the weight is more than 100g and the cost falls into the next band.

How long does it take

As a guide Royal Mail says that:

However, I'm constantly surprised by how things posted on the same day, at the same post office can take different lengths of time to be delivered!

For more information on postage times to the rest of the world, and the more unusual delivery options see the information on the Royal Mail website.

My order has not arrived?

Hennacat is always happy to help solve the (very rare) mystery of orders that do not arrive. There are a few reasons why this may happen:

Orders which are either not collected from the post office or are unable to be delivered for another reason are returned to me along with details explaining why the parcel has been returned.

If you run out of time to collect your order from the post office, please don't be embarrassed, I am happy to re-send the order to you, for the cost of the postage incurred.

VAT

We do not charge VAT as we do not need to be VAT registered at this time.

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